How Women's and Men's conversational styles affect who gets heard, who gets credit, and what gets done at work.
In her phenomenally successful YOU JUST DON'T UNDERSTAND: WOMEN AND MEN IN CONVERSATION, Deborah Tannen showed us why we find it so difficult to talk to the opposite sex. Now, she turns to women and men at work.
You say something at a meeting, it is ignored, then someone else says the same thing and everyone embraces it as a marvellous idea. You give what you think are clear instructions, but the job is not done, or done incorrectly. Sometimes it seems you are just getting credit for your efforts.
Much of talk at work -like all talk -has a ritual nature. Where rituals common amongst men involve opposition such as bantering or avoiding the one-down position, those, common among women tend to downplay their authority and avoid boasting. Tannen demonstrates the different ways women and men tend to make decisions, get information, negotiate, and get others to do things, -and shows how these styles affect how we are judged in terms of confidence, leadership and authority.
Promising to do in the workplace what her earlier bestseller did on the domestic front, TALKING FROM 9 TO 5 offers powerful new ways of understanding what's really going on at work.