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ITIL for Dummies

£9.99 Out Of Stock

Product description

Condition: There is a small 0.5cm stain on outer page edge at bottom otherwise the book is Like New

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. * Understanding how ITIL can help you * Getting to grips with ITIL processes and the service lifecycle * Implementing ITIL into your day to day work * Learn key skills in planning and carrying out design and implementation projects

Item details

Author(s):
Peter Farenden ITIL Examiner
Condition:
Used: very good
Dimensions:
233x188x21.05
EAN-13:
9781119950134
Edition:
ITIL 2011st Edition
Format:
Paperback
ISBN-13:
9781119950134
Number of items:
1
Number of pages:
370
Publisher:
Wiley

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About this item

Condition: There is a small 0.5cm stain on outer page edge at bottom otherwise the book is Like New

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. * Understanding how ITIL can help you * Getting to grips with ITIL processes and the service lifecycle * Implementing ITIL into your day to day work * Learn key skills in planning and carrying out design and implementation projects

Author(s):
Peter Farenden ITIL Examiner
Condition:
Used: very good
Dimensions:
233x188x21.05
EAN-13:
9781119950134
Edition:
ITIL 2011st Edition
Format:
Paperback
ISBN-13:
9781119950134
Number of items:
1
Number of pages:
370
Publisher:
Wiley

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